1Our quality promise
Every garment is inspected for fabric, stitching and finish before it's packed. If something isn't right when it reaches you, we'll make it right.
2What's covered
Manufacturing defects reported within the 7-day return window, including:
- Open or broken seams and loose stitching
- Faulty zips, buttons or fastenings
- Fabric flaws, holes or uneven dye
- Wrong size label or wrong product received
Covered items are replaced or refunded at no cost to you.
3What's not covered
- Normal wear and tear, fading or shrinkage from washing against care instructions
- Damage from misuse, accidents, pets or alterations
- Stains, odours or marks that appeared after delivery
- Slight natural variations in handloom, linen or dyed fabrics, which are part of their character
4How to make a claim
- 01
Check your item
Look it over within a few days of delivery, ideally with tags still attached.
- 02
Raise a request
From My Orders, choose Return / exchange and pick the “Defective” reason. Add clear details in the message.
- 03
We review
Our team confirms the claim, usually within one business day.
- 04
Replacement or refund
We send a replacement or refund you, whichever you prefer.
5Caring for your clothes
Follow the care label on each garment. As a rule of thumb:
- Wash dark and light colours separately in cold water
- Avoid bleach; use a mild detergent
- Linen softens with every wash — line dry and iron while slightly damp
- Dry-clean silks and heavily embellished pieces
- Store folded or on padded hangers away from direct sunlight
Still have a question?
Our team is happy to help. Write to us and we'll get back within one business day.